VOUIU cutters can be sharpened using our specialized sharpening stone in three steps: First, clean the blade thoroughly with alcohol to remove any residue. Then, hold the blade at a 20-degree angle against the sharpening stone and make smooth, consistent strokes away from your body. Finally, alternate sides 8-10 times each. For best results, finish with our fine-grit stone to achieve a razor-sharp edge. Remember to always wear protective gloves during sharpening.

We offer multiple shipping options to meet your needs. Standard shipping (3-5 business days) is free for orders over 50. E x p r e s s s h i p p i n g ( 1 − 2 b u s i n e s s d a y s ) i s a v a i l a b l e f o r a n a d d i t i o n a l 50.Expressshipping(1−2businessdays)isavailableforanadditional15. International shipping varies by location but typically takes 7-14 business days. All orders are processed within 24 hours and include tracking information. We currently ship to most countries, excluding restricted regions. For bulk orders, please contact our customer service for special shipping arrangements.

VOUIU cutters are engineered with multiple safety features: auto-retracting blades, ergonomic non-slip grips, and blade locks. Each tool undergoes rigorous safety testing and meets international safety standards. We recommend always using the included safety guard, wearing appropriate protective gear, and storing tools in their protective cases when not in use. Additionally, all our products come with detailed safety instructions and training videos.

We offer a hassle-free 30-day return policy for unused items in original packaging. Defective products can be returned within 90 days for free replacement or full refund. Simply contact our customer service team for a return authorization number and prepaid shipping label. For damaged items, please provide photos within 48 hours of receipt. All refunds are processed within 5 business days of receiving the returned item.

For wood cutting, we recommend our VOUIU Pro-X Series, specifically model WC-2000, which features high-carbon steel blades and adjustable depth settings. This model is ideal for both hardwood and softwood, with specialized teeth designed for clean, splinter-free cuts. The ergonomic handle provides excellent control for precise cuts, and the blade’s unique coating prevents rust and resin buildup.

Yes, all VOUIU products come with a comprehensive warranty. Professional-grade tools have a lifetime warranty against manufacturing defects, while standard tools carry a 5-year warranty. The warranty covers material defects, structural issues, and mechanical failures under normal use. Electronic components are covered for 2 years. Registration is required within 30 days of purchase for warranty activation.

Yes, replacement blades are available for all VOUIU models through our website and authorized dealers. We offer bulk purchasing options with quantity discounts. Our premium blades are sold in packs of 5, 10, or 25, and include a disposal container for used blades. Subscribe to our blade replacement program for automatic shipments and 15% savings.

To maintain optimal performance, clean your cutter after each use. Use compressed air to remove debris, then wipe with a clean cloth dampened with our specialized cleaning solution. For deeper cleaning, disassemble according to the manual, clean each component with alcohol, and lubricate moving parts with our silicone-based lubricant. Never use water or harsh chemicals.

Yes, we offer tiered pricing for bulk purchases. Orders of 10+ units receive 10% off, 25+ units get 15% off, and 50+ units qualify for 20% off. Corporate accounts can access additional benefits including priority shipping, dedicated support, and customized billing terms. Contact our business sales team for a personalized quote and volume pricing details.